customer Support

This area is intended to help you with your technical questions. If you cannot locate the required information, you may contact our customer support staff by telephone at  +1- 514-735-9941.

Support Policies

For details on the Support policies for AutoVue products, please refer to Oracle's Support Policy webpage at http://www.oracle.com/support/policies.html and click on the PDF titled 'Oracle's Technical Support Policies'.

For details on which specific versions of the AutoVue products are currently supported as well as the end-of-life dates for the supported versions, please refer to Oracle's Lifetime Support Policy webpage at http://www.oracle.com/support/lifetime-support-policy.html and click on the PDF titled 'Download the Oracle Lifetime Support brochure'. The AutoVue products are listed within this document

AutoVue's Online FAQ

If you are looking for helpful troubleshooting tips, Click here to access AutoVue's Online FAQ.

AUTOVUE PRODUCT DOCUMENTATION

Documentation downloads for the AutoVue product lines (including AutoVue and VueLink) are available through the Oracle Technology Network (OTN) website at http://www.oracle.com/technology/documentation/autovue.html

online support request form

To submit technical questions or issues for your supported AutoVue products, you may complete a new technical Service Request through our online Customer Support Request Form by clicking here. This form can also be used to send files (e.g. screenshots, sample files) to the Support team. For files larger than 10MB, please contact our Support department to receive FTP access.

Your requests will be promptly reviewed by a Support specialist. You will then be contacted via telephone or email.

AUTOVUE TRAINING COURSES

Learn to enhance your AutoVue productivity with AutoVue training courses. Whether you are looking for ways to attain a higher level of proficiency or simply require user training on AutoVue’s 2D, 3D or EDA capabilities, the AutoVue training courses deliver the fundamental skills and concepts central to the successful use of the AutoVue enterprise visualization solution. Click here to discover the full range of AutoVue training courses available.

AutoVue's Maintenance & Support Subscription Program

Have you already purchased a Maintenance and Support Subscription for your AutoVue license(s)? If you have not, now is your chance.   Maintenance provides you with exclusive access to technical support, product updates, service packs, email notifications, and much, much more.

Click here to learn how to subscribe to AutoVue’s Maintenance and Support Program

To renew your Maintenance and Support Subscription please contact us at maintenance_renewal@cimmetry.com