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AutoVue Training course

Maintenance & Support
Subscription Program

Cimmetry Maintenance & Support Subscription Program

Broaden the potential of your AutoVue investment by having access to the latest format support for new products and releases. By purchasing a maintenance & support subscription and staying up-to-date with our latest releases, you’ll ensure that your AutoVue software is on the cutting edge of functionality and performance.

You’ll Get Exclusive Access To:

• Fast and reliable customer support from our in-house team of technical experts.
• Updates of the latest AutoVue releases of your existing software.
• Email notification of available service pack releases.
• Email notification of product issue resolutions.
• Downloads of new AutoVue service pack releases.
• Eligibility for Cimmetry Professional Services
• Eligibility to participate in Customer Advisory Board

Program Benefits:

• Gain access to the most up-to-date format support on the market.
• Get timely answers to your AutoVue installation, configuration and deployment questions.
• Stay current with your supply chain by viewing files generated from the latest CAD systems.
• Eliminate costly workflow disruptions and ensure ongoing productivity.

A one year subscription to Cimmetry’s maintenance & support program is included when you purchase a new license of an AutoVue product. The maintenance term is for a period of twelve (12) consecutive months. For your convenience, a maintenance renewal notice will be sent to you prior to the expiration date of your maintenance contract.

Customer Support:

With your maintenance & support subscription you’ll get comprehensive answers to your questions from our in-house team of technical experts. To better serve you, access to our customer support team may be done via telephone or on our web site. Telephone enquiries can be made during regular business hours, from Monday – Friday, 9:00 am – 5:00 pm Eastern Standard Time (EST).

How to Update:

Cimmetry customers who are interested in a maintenance & support subscription, but whose AutoVue licenses are not currently under maintenance, may purchase an update for their licenses. All updates include a one year subscription to our maintenance & support program.

Please contact a Cimmetry Systems Account Manager or your local Value Added Reseller (VAR) for pricing information.

Contact a Cimmetry Account Manager:

Contact our Customer Support Department: